9q bet Privacy Policy — Your Data Is Completely Safe With Us

1 Introduction

9q bet (https://9qbet.xyz) is a trusted online gaming platform in Bangladesh. We take our players' privacy seriously. This Privacy Policy clearly explains how your personal information is collected, stored, used, and kept secure.

This Privacy Policy applies to our website, mobile app, and all related services. "9q bet", "we", and "our" refer to the entity operating the platform. "User" and "you" refer to any individual using the platform.

We believe transparency is the foundation of trust. That is why this Privacy Policy is written in plain, straightforward language so you can clearly understand what we do with your data.

2 What Information We Collect

Certain information is collected to keep the 9q bet platform running smoothly. This data falls into two categories:

A) Information You Provide Directly:

• Registration Details: Name, date of birth, mobile number, email address, password.
• Identity Verification (KYC): Copy of National ID / Passport / Driving License.
• Payment Information: bKash / Nagad / Rocket number, bank account details (where applicable).
• Contact Information: Details of messages or complaints submitted to support.

B) Automatically Collected Information:

• Device Information: Device type, operating system, browser version.
• Log Data: IP address, login timestamps, page visit history.
• Gaming Activity: Game history, bet amounts, win and loss records.
• Cookie Data: Browsing preferences, session data (see Section 5 for details).
• Location Information: Country and region detection (IP-based, not precise GPS).

3 How Your Information Is Used

9q bet uses your information only for specific, legitimate purposes. We use your data for the following:

We do not send marketing messages without your consent. You can opt out of marketing notifications at any time.

4 Data Sharing & Third Parties

9q bet never sells your personal data or transfers it to third parties for profit. However, information may be shared in certain specific circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
• Game Software Providers: Minimum data necessary for game operation may be shared with third-party game providers.
• Legal Authorities: Information may be disclosed upon a court order or a lawful request from a government authority.
• Fraud Prevention Agencies: Information may be shared with relevant authorities to comply with AML (Anti-Money Laundering) regulations.
• Analytics Services: Anonymous and aggregated data may be shared with analytics platforms to improve our services.

5 Cookie Policy

9q bet uses cookies on its website and app. Cookies are small text files stored on your device that help us improve our services. The cookies we use include:

• Essential Cookies Always Active — To maintain login sessions, store security tokens, and save language preferences.
• Performance Cookies Optional — To analyze which pages on the site are most visited (Google Analytics or equivalent).
• Preference Cookies Optional — To remember your game history, theme preferences, and other customizations.
• Marketing Cookies Optional — To show you relevant offers and bonuses based on your preferences.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

6 Data Protection Methods

9q bet employs industry-leading security technology to protect your information. Our security measures include:

• SSL/TLS Encryption: 256-bit SSL encryption is used for all data transmissions.
• Data Encryption: Stored sensitive data is encrypted using AES-256.
• Two-Factor Authentication (2FA): OTP verification as an added layer of security at login.
• Firewall & DDoS Protection: Advanced firewall protection to prevent unauthorized server access.
• Regular Security Audits: Regular security audits conducted by third-party expert teams.
• Restricted Access: Only authorized personnel have access to your data.

7 Data Retention Period

9q bet does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of the account and 5 years after closure.
• Transaction Records: 7 years as required by law.
• KYC Documents: 5 years from the date of verification.
• Gaming Log: 2 years (for dispute resolution purposes).
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Support Conversations: 3 years from the date of last contact.

After the specified period, your data is securely deleted or anonymized.

8 Your Rights

As a 9q bet user, you have the following rights regarding your personal data:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may correct any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In some cases, you may request that the use of your data be restricted.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Data Portability: You may request a copy of the data we hold about you.
• Right to Withdraw Consent: You may withdraw your marketing consent at any time.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

9 Children's Privacy

9q bet is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Age is verified at the time of registration.
• Any account found to belong to a user under 18 will be closed immediately.
• All associated data will be securely deleted.

10 Privacy Policy Changes

9q bet may update or amend this Privacy Policy as needed. When changes are made:

• You will be notified via email or in-app notification before any significant changes take effect.
• The date of any changes will be noted under the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. We always want you to be fully informed about our policies.

11 Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Support: 24/7 live chat support is available.
• Response Time: Responses are typically provided within 24–48 hours.